Delivery times

We indicate a delivery time based on the information provided by our suppliers. The delivery times given may therefore differ from reality. More information on the dedicated page.


When your order is processed in our warehouse and is ready for shipment, you will receive an automatic email containing a tracking link.

Have you selected the "Pick-up at Store" option? We will contact you as soon as your order is ready.

Cancellation of order

As long as your order has not been processed in our warehouse, you can cancel it for a storage fee.

Right of withdrawal

The right of withdrawal is only possible for private customers located in countries subject to consumer legislation. Purchases for professional use are excluded from the right of withdrawal.

As a private customer, you have the right to use your right of withdrawal for a period of 14 days after receipt of your order, without any particular reason for cancellation.

After notifying us of your desire to cancel your order, you have 14 days to return the items to us.

Conditions of use of the right of withdrawal

  • Purchases must have been made via the E-Shop.
  • For a withdrawal, the shipping costs are your responsibility.
  • In the event of damage, we reserve the right to refuse reimbursement.
Important : the shipping costs for a return are always your responsibility.

To exercise your right of withdrawal, you must always inform us (by post to Rue du Printemps 39-43, 105 Ixelles or by e-mail to [email protected]), in an unequivocal manner of your desire to exercise your right of withdrawal. Your request will be processed within 48 hours. The refund will take place within 14 days following the date of receipt of the returned items in good condition.

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