Procedure for repairing a machine

Your defective machines can be dropped off in store.

Our after-sales service will take care of the repairs at the manufacturers (Makita, Bosch, Metabo, FLEX, etc.). Two scenarios can then arise:

  • Guarantee still valid: the repair is then completely free for you (excluding shipping costs, unless deposited in store).
  • Expired warranty: you will then be offered a repair quote, as well as a price offer for a new machine, if applicable.

Procedure for repairing a machine - remotely​

You can also send us your machine via DPD or UPS.

International Tools Service takes care of the shipping formalities by sending you a shipping label. The package can then be dropped off at a DPD or UPS collection point.

We ask you to complete the form below and attach the purchase invoice. Our after-sales service will contact you to confirm receipt of the machine and sending the shipping label.

Important: International Tools Service S.A./N.V. declines all responsibility in the event of additional damage caused during transport.

Machines purchased abroad: machines purchased abroad (websites, Amazon, etc.) cannot be repaired in Belgium.

Questions?​

E-mail: [email protected]

Phone: +32 2 640 58 60